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HP
Executive
Hand Protection · Sri Lanka
About The Role
Scope
- Assist the Executive assistant in leading the room section & public area teams.
- Ensure that all details of the Housekeeping related areas are held according to Preferred Standards, including, but not limited to linens, towels, carpet, tile, walls, glass and appliances, and furnishings.
- Must be able to assist the guests with any challenges that arise, in order to create a positive and memorable experience
- Should possess solid understanding of the different operations of the department and carry out effective interdepartmental communication to ensure smooth operations throughout
- Assigns subordinates their duties and inspects work for conformance to prescribed standards of cleanliness
- Prepare reports based on occupancy, departmental costs and manning requirements
- Coordinate with outsource companies with respect to various services obtained
- Carryout any other departmental related task assigned by the Executive Housekeeper/ Asst. Executive Housekeeper
Profile
- A degree or equivalent qualification relating to Hospitality Management is required
- A minimum of 2 years’ experience in similar capacity in a star class hotel would be a distinct advantage
- Should possess excellent verbal and written communication to provide a premium experience to guests
- Must be very organized, detail-oriented and great at multi-tasking
- Ability to deliver high standards of customer service
- Awareness on market and customer information
- A self-driven individual with a ‘Can Do’ attitude
- Ability to work in high pressured environment
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