About The Role

Technical Support Engineer – German Language (M365 Concierge)

Job Overview

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (German Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key Responsibilities

Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
Assist users with Microsoft 365 setup, installation, activation, and licensing issues
Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
Support user account management , mailbox setup, and license assignment
Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
Assist with identity and access management , including SSO, Azure AD sign-ins, and authentication issues
Analyze logs and diagnostic data to identify and resolve technical issues
Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
Escalate complex or unresolved issues to internal Microsoft support teams when required
Proactively identify recurring issues and share insights with internal teams to improve service quality

Required Skills & Qualifications

Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
Strong knowledge of M365 administration, licensing, and troubleshooting
Hands-on experience troubleshooting Windows and macOS environments
Basic understanding of Azure Active Directory, SSO, and identity concepts
Ability to read and analyze system and application logs
Excellent German communication skills (written and verbal)
Strong customer-handling and problem-solving skills
Ability to work independently in a remote environment