Site Merchandising Specialist (1 Year Contract)

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

The Site Merchandising Specialist (1 Year Contract) owns the on-site customer experience end to end — from product onboarding and weekly homepage planning to landing page optimization, on-site search, navigation, and content updates. They obsess over merchandising, treating every optimization as a lever to drive conversion. Working closely with Marketing, Creative, Customer Service, Product, and Operations, they'll make sure site merchandising and product data come together into a stronger site experience and help achieve GRND targets. Data is core to the role: they'll use it to tell stories, sharpen strategy, and support day-to-day tasks and weekly/monthly plans to drive performance.

About You

• You're passionate about improving websites, merchandising and customer obsessed.
• You're a natural collaborator and a great communicator, and foster great relationships with stakeholders inside and outside the business.
• You have a strong sense of responsibility, work ethic, and effective time management skills.
• You love problem-solving. You keep a cool head in high-stress situations and can evaluate and balance risk.
• You're data-oriented and can tell stories from a large set of data.
• You're curious, open to perspectives, and seek feedback to keep improving your work.
• You're a motivated self-starter who sees opportunities for improvement and takes initiative to get started.
• Above all, you're proactive, positive, and inspired by Knix and our mission.

The Opportunity

Assist in the daily site merchandising for <Knix.com> and <Knix.ca>, with consideration of aesthetics, brand, and inventory availability to fuse the art and science of site merchandising.

Assist in developing weekly/monthly/quarterly merchandising plans to support product launches and continuously improve the customer experience.

Develop extensive post-mortems and provide actionable merchandising recommendations on campaigns/collections.

Execute plans for new product/colour launches, campaigns, promotions, and other site changes

Maintain product catalogue, ensuring product data is complete, accurate, and reflective of available inventory for the eCommerce site and in support of retail.

Support in upload and consistently of all site assets (images, copy, UGC) and maintained to available brand guidelines.

Daily merchandising of site in accordance with inventory levels obtained from partners in Operations and Product.

Monitor the site for daily errors to ensure site information is accurate and consistent, and track updates that need to be made.

Conduct QA testing prior to any new site content, products, or promotions going live, in collaboration with the Dev/eCommerce product team.

Use data to make recommendations for site improvements, build A/B test hypotheses, and execute tests.

Support optimization of catalog and merchandising including offboarding and onboarding of seasonal products

Constantly scan the competitive landscape for best-in-class site merchandising and bring recommendations to the team.

Qualifications

• 3+ years' merchandising experience in an eCommerce retail environment.
• Professional working experience in Shopify is considered a strong asset.
• Working knowledge of Google Analytics/web analytics and SEO.
• Strong analytical skills.
• Working knowledge of Microsoft Office or G Suite.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.

Salary

Annual salary starting at $75,000.00 CAD