About The Role

Our Mission and OpportunityEarly education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our TeamOur team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You AreBrightwheel is seeking a detail-oriented and diligent individual who thrives in a process-driven environment to play a key role in supporting our customers. You are organized, highly accurate in your work, and take pride in following detailed procedures. You are able to work independently and comfortable working on multiple projects at the same time.What You’ll DoAct as a reliable operational partner for our enterprise partners, managing complex account configurations and routine updates with flawless accuracyRespond to customer questions and troubleshoot basic technical issues (e.g. login errors, password resets) via email in a timely, friendly, and professional mannerFollow detailed Standard Operating Procedures (SOPs) and instructions with full compliancePerform data entry tasks, ensuring all information is inputted with speed and precisionIdentify recurring friction points and recommend process or documentation improvements that make the team faster and more accurateContribute to a positive, high-performing team cultureQualifications, Skills, & AbilitiesStrong English fluency (verbal and written)High attention to detail and high standards for accuracyProven ability to follow step-by-step instructions without deviationTech-savvy and comfortable learning new platforms and toolsStrong time management and organizational skillsLearns quickly, is energized by coaching and able to effectively implement feedbackComfortable working independently in a remote environment for a US-based company as a contractorAbility to work overlapping with U.S. time zones (ET or PT)Preferred prior experience (not required)Order entry / order managementSales Admin / SupportData entryCustomer supportExperience working for a US / international companyBrightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to <[email hidden]>. Thank you for helping us keep our applicant community safe.