About The Role

Group Company: Kirloskar Oil Engines Ltd Designation: Deputy General Manager Office Location: Khadki, Pune Position description: Head - Customer Support (Defence, Marine and Power Plant Business) Primary Responsibilities: Spearhead Service Operations of PAN India for Defence, Marine and Power Plant segments including Training services and Customer quality operations. Additional Responsibilities: Training and Customer quality Reporting Team Reporting Designation: Regional Service heads (North,East, West and South) + Training Manager and Customer quality Manager Reporting Department: Head - Defence, Marine and Power Plant Business Educational qualifications preferred Category: Tecno-commercial Field specialization: Services related customized Products served in Defence, Marine and Power Plant businesses Degree: BE (Mech ) / Electrical Academic score: Corporate Experience Institution tier: - Required Certification/s: - Required Training/s: KOEL Product Knowledge - related to Medium and Large Engines supplied for Defence, Marine and Nuclear and other stationary Power Plants. Required work experience Industry: Diesel Engine manufacturing Role: Mi ddle Management cadre - handling min 10-12 reports Years of experience: 15 to 20 years Key Performance Indicators: Providing prompt service operations , resolution of Field complaints within 48 h + Ensuring training of channel reps and customer reps and customer quality support. Required Competencies: Technical and fault finding Required Knowledge: Services of Customized product, quality and training. Required Skills: Product Knowledge application, Analytical skills Required abilities Physical: Good Other: - Work Environment Details: Team building Specific requirements Travel: Frequent Vehicle: - Work Permit: - Other details Pay Rate: - Contract Types: NA Time Constraints: - Compliance Related: - Union Affiliation: -