About The Role

JOB TITLE: OPERATIONS MANAGER

REPORTS TO: GENERAL MANAGER

KEY RESPONSIBILITIES

Operational Management:
Oversee daily operations of waste received.
Develop and implement operational procedures to enhance efficiency and quality.
Monitor key performance indicators (KPIs) and ensure targets are met.
Staff Supervision:
Lead, train, and mentor a team of operations staff including drivers, sorters, and facility operators.
Conduct performance reviews and manage staff schedules and workloads.
Process Improvement:
Identify areas for process improvement and implement innovative solutions to reduce costs and improve service quality.
Optimize resource use and minimize waste through process enhancements and the adoption of new technologies.
Regulatory Compliance:
Ensure compliance with local environmental regulations and health and safety standards.
Maintain up-to-date knowledge of relevant legislation and industry best practices.
Safety Management:
Promote a culture of safety and ensure all operations are conducted safely.
Develop and enforce safety policies and procedures, and conduct regular safety audits.
Budget Management:
Prepare and manage the operations budget, controlling costs and ensuring financial targets are achieved.
Review and approve expenditures, and negotiate contracts with suppliers and vendors.
Customer Relations:
Maintain positive relationships with customers and respond promptly to inquiries and complaints.
Ensure high levels of customer satisfaction and address service issues proactively.
Reporting and Analysis:
Prepare and present operational reports, including performance metrics and financial summaries.
Analyze operational data to identify trends and develop strategies for improvement.
Sustainability Initiatives:
Drive sustainability initiatives, including recycling, and energy efficiency projects.
Collaborate with stakeholders to promote environmentally friendly practices and community engagement.

Qualifications

Education:
Bachelor’s degree in Business Administration, Environmental Science, Engineering, or a related field.
Advanced degree or professional certification in Waste Management, Environmental Management, or related areas is a plus.
Experience:
Minimum of 8 years of experience in operations management, preferably within the waste management or recycling industry.
Proven track record in managing large teams and complex operational processes.
Skills:
Strong leadership and people management skills.
Excellent problem-solving and decision-making abilities.
Proficient in operational planning, budgeting, and financial management.
Knowledge of environmental regulations and compliance requirements.
Ability to analyze data and implement process improvements.
Excellent communication and interpersonal skills.
Technical Proficiency:
Familiarity with waste management and recycling technologies and equipment.
Proficient in using operations management software and tools.
Strong computer skills, including Microsoft Office Suite.

MODE OF APPLICATION

Interested applicants may submit applications and curriculum vitae to the under-listed email address by 7 th September, 2026 at 5:00 PM to : [email hidden]
Subject line for your application should be the job title as advertised.
Please note that only shortlisted applicants will be contacted.