About The Role

As a Team Member, your essential functions in this role include such things as

Provide direction, leadership, and supervision to affected departments and team members during the planning and execution of meetings, conferences, and special events.
Serve as the primary on-site contact for group and catering clients, ensuring exceptional service and proactive communication throughout the event lifecycle.
Organize, prioritize, and manage daily responsibilities by establishing effective plans, timelines, and operational goals.
Communicate promptly and professionally with internal and external clients via telephone, email, written correspondence, and in person.
Demonstrate proficiency in hotel operating systems, Delphi, booking platforms, products, services, and brand standards.
Build and maintain strong client relationships through effective communication, problem-solving, and service recovery.
Resolve guest concerns, complaints, conflicts, and operational challenges in a timely and professional manner.
Influence and support sales efforts by identifying opportunities to enhance the guest experience and maximize revenue.
Analyze operational issues, make sound decisions, and implement appropriate solutions to ensure successful event execution.
Ensure exceptional guest service by communicating client expectations to hotel departments and providing guidance, feedback, and coaching when appropriate.
Participate in customer site inspections and assist the Sales team throughout the sales and contracting process as needed.
Maintain accurate event records, Banquet Event Orders (BEOs), Group Resumes, meeting room assignments, and client correspondence within Delphi and other hotel management systems.
Prepare, review, and distribute Banquet Event Orders (BEOs), Group Resumes, and other event-related documentation in a timely manner.
Conduct pre-conference meetings, planning calls, and pre-event briefings with clients and hotel departments.
Coordinate meeting room setups, banquet functions, food and beverage requirements, audiovisual needs, transportation, entertainment, and third-party vendor services.
Partner with all hotel departments to ensure seamless execution of meetings, events, and group functions.
Monitor event billing, review banquet checks, reconcile final charges, and ensure accurate client invoicing.
Ensure compliance with hotel brand standards, company policies, safety procedures, and service expectations.
Attend and actively participate in required meetings, including but not limited to Credit Meetings, Daily Stand-Up Meetings, Sales Meetings, and Operations Meetings.
Perform additional duties and special projects as assigned to meet business needs.
Maintain regular and reliable attendance.

Required Qualifications

Minimum Education: High School Degree/GED
Minimum Years of Experience: one (1) year Hospitality related experience
Core Competencies including but not limited to:
Writing-Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
Creativity- The ability to come up with creative ways to solve a problem.
Management Competencies including but not limited to:
Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment o Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one's intentions and those of the organization.
Communication- Skilled at clearly conveying information and ideas.
Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by example
High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.