About The Role

TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on ServiceNow experience alongside senior consultants.

Key Responsibilities

Join discovery workshops with HR and business stakeholders to capture requirements.
Document current- and future-state HR processes, case types, and reporting needs.
Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
Prepare user stories, process flows, acceptance criteria, and test scenarios.
Support UAT, defect follow-up, and go-live readiness.

Requirements

✓ 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
✓ Experience gathering requirements, documenting processes, and validating data.
✓ Practical Excel skills — data organization, validation, and presenting findings.
✓ Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
✓ Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
✓ Fluent Arabic, spoken and written — mandatory; professional English required.

Preferred Qualifications

Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
Power BI or dashboard/reporting experience.
ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.