About The Role

Job Title

Sr. Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key responsibilities

Handle a team of 20 to 30 people
Responsible for New Hire training and Quality audits.
This role requires day to day communication directly with the US clients.
Report creation and publishing
Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies, and procedures. Attend required manager development training
Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members.

Desired Skills

Experience in direct Client interaction. handling will be additional advantage.
Willingness to work a flexible schedule
Healthcare domain knowledge
Experience in Billing and Reconciliation, Benefit Access will be added advantage

Educational Qualification: Graduate

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'