Reservation Agent (Part-time) - Moncton (Bilingual ENG/FR)

Under the general direction of the Hotel Guest Services Assistant Manager, this position is responsible for the promotion, sales and booking of hotel accommodation while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Answers calls, faxes and emails; checks availability; offers recommendations
• Quotes room rates; books rooms
• Provides travel information, local tourism information and attractions
• Provides information n on the resort: upcoming shows, special events and promotions
• Promotes hotel packages including all areas of the resort
• Up-sells to increase revenues
• Explains the cancellation policy
• Sends out confirmation notices; accepts payment and gives refunds
• Handles group enquiries or forwards to Sales
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• All other duties as assigned.

Education and Qualification Requirements

• High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience
• Reservations experience an asset
• Basic computer Skills: Microsoft Word, Excel. Internet
• Knowledge of the area and surrounding attractions
• Ability to multitask under time constraints
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Must have working knowledge of voucher procedures, gift certificates
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Bilingualism (French and English) is required

Work Environment Considerations

• Regular hotel and back-office environment, sitting for long periods of time
• The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

Additional Information

• Minimum Rate (CAD $) | Minimum Salary (CAD $): 18.20
• Job Rate (CAD $) | Midpoint Salary (CAD $): 20.40
• Maximum Rate (CAD $) | Maximum Salary (CAD $): 20.40
• Existing Vacancy: Yes