About The Role

Employment Type : Full Time

Reporting to : Vice President Marketing

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

In this role you will lead the strategy and execution of digital marketing initiatives, marketing technology, and data systems across the Global Marketing Organization (GMO). Not only will you need a strong digital background with a well-developed understanding of customer behavior, but also the ability to create a strong case built on data (consumer trends, competitive landscape, best in class experiences, analytics).

HOW YOU’LL MAKE AN IMPACT

You will act as the Subject Matter Expert for Alorica’s digital and demand gen initiatives and make continual improvements to the customer lifecycle journey across account-based marketing, vertical, and brand campaigns. Since you’re a team player, this will also mean working collaboratively with Creative, Marketing Managers, IT, and Internal Clients to collaborate, identify, design and implement effective, engaging solutions.

WHAT YOU’LL ACTUALLY DO

Optimize the customer lifecycle and lead management process including documentation of campaign execution, leads management, automation, and process flows. Help improve scoring models and lifecycle management by facilitating sales handoff, prioritization, and automated nurture programs
Own the management, strategy, and execution of Alorica’s paid media programs in close partnership with our agency, including hands ‑ on oversight across multi ‑ channel campaigns (e.g., search, social, display, native, retargeting, etc.), with a focus on performance optimization and pipeline impact
Lead the strategy, creation, and execution of nurture and drip campaigns across the buyer journey, partnering cross ‑ functionally to drive lead progression, continuously test and optimize messaging, cadence, and channels, and improve conversion and engagement over time
Drive adoption of AI-enabled marketing solutions and automation frameworks and partner with enterprise teams to align on standards and architecture
Enable marketing teams to efficiently execute campaigns through scalable systems, develop reusable templates and automation patterns, and improve speed and quality of campaign deployment
Oversee testing and implementation of campaigns to actively analyze targeting and segmentation, advertising creative, landing pages, and positioning to increase ROI and drive volume. Research and present new developments and opportunities for ongoing campaign optimization
Stay up-to-date on the latest digital platforms and approaches for analytics and data collection including cookie, third party pixels, etc. in compliance with local and global regulations and requirements

WHAT’LL SET YOU UP FOR SUCCESS

B.A. degree in Business, Marketing, Communications or related field
3-5 years experience of digital marketing experience
Comfortable with key MarTech stack: HubSpot, Demandbase, WordPress, GA4, Looker, Funnel.io, Apollo, LinkedIn Sales Navigator, and others
Proven experience launching, executing, and optimizing creative marketing programs that help drive revenue
Exceptional collaboration, teamwork and interpersonal skills while always championing the user experience
The ability to prioritize, multi-task and execute quickly while still following best practices in a fast-paced environment
Experience in keyword research, bid management, and campaign optimization techniques a plus

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer

Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Location Note: We're currently hiring for this position in: “Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia”.

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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