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Customer Service Representative II
Hcas · Cincinnati, OH, United States
About The Role
Overhead Door Corporation has three operational divisions – Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) – all heralded as industry leaders.
Responsibilities
- The CSR supports the service and installation departments.
- Answers telephone and direct calls to appropriate department.
- Processing incoming and outgoing parts.
- Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
- Compare data entered with source documents to detect errors.
- Processes purchase orders.
- Take orders for residential install/service customers.
- Assist in scheduling and dispatching.
- Provides backup support for office staff.
Skills/Education
- High School Diploma or GED.
- One to three years related experience or training; or equivalent combination of education and experience.
- Mathematical, Reasoning, and Language skills are required.
- Proficiency in Microsoft Office including Word and Excel.
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