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Customer Service Representative
Hdhf · Cookeville, TN, United States
About The Role
Job Responsibilities
- Weighing and Ticketing: Weigh inbound and outbound vehicles on industrial scales to calculate gross, tare, and net weights, and print accurate scale tickets or bills of lading.
- Customer and Driver Interaction: Greet drivers and customers enthusiastically, verify load contents and material grades, and direct vehicles to appropriate loading or unloading zones.
- Administrative and Data Entry: Log shipment data into computer systems, maintain daily shipping and receiving logs, and reconcile paperwork at the end of each shift.
- Communication and Coordination: Answer multi-line phones, relay messages, and maintain radio or CB contact with yard supervisors and dispatchers regarding traffic or safety alerts.
- Safety and Compliance: Ensure all visitors and drivers follow facility safety rules, wear required personal protective equipment (PPE), and adhere to site protocols.
- Cash Handling (if applicable): Process public scale fees, manage basic cash transactions, and complete daily cash reconciliations.
- Process tare, gross, and net weights accurately.
- Weekends and night work is a possibility.
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Required Qualifications
- High school diploma or equivalent preferred.
- Previous customer service, cashier, office, dispatch, scale-house, or quarry experience preferred.
- Basic computer skills and ability to learn company-specific software.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work effectively with customers, truck drivers, and quarry personnel.
- Ability to multitask and remain organized in a busy environment.
- Ability to work independently with minimal supervision.
- Ability to perform basic mathematical calculations involving weights, quantities, and prices.
- Must be dependable and maintain regular attendance.
- Preferred previous experience working at a rock quarry, aggregate facility, ready-mix operation, asphalt plant, or construction-related business.
- Preferred experience operating a truck scale or scale-house software.
- Preferred experience with customer orders, dispatching, invoicing, or sales transactions.
- Preferred familiarity with aggregate products and construction materials.
- Preferred experience working with commercial truck drivers and trucking companies.
Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.
As a Rogers Group employee, you will have access to our competitive company perks, including
- Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
- Company provided Group Life and Accidental Death & Dismemberment insurance.
- Retirement 401(k) with company contribution and match at one year of service.
- Company provided Short- and Long-Term Disability.
- Paid Holiday’s including Christmas shutdown between Christmas and New Years Day.
- Paid vacation available after 180-day probationary period and accrued based on years of service.
- Annual performance-based merit increases.
- Career growth/advancement opportunities.
RGI EEO Statement
It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.
All applications are accepted online at www.rogersgroupinc.com .
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