About The Role

Job Title

AVP, Infrastructure Delivery & Engineering

Job Description

We are one of the largest and most experienced in the longevity market and are continuing our rapid growth internationally with offices across Europe, Asia, North America and Australia.

Our global team, comprised of the best minds in the industry, are not afraid to disrupt and challenge industry thinking to provide the best Life, Critical Illness, Income Protection, Hospital Cash and Longevity reinsurance products and services possible.

We pursue personalised, bespoke solutions for every one of our clients and our commitment to cutting-edge technology reflects our ambition to offer the most sophisticated answers to the most challenging reinsurance questions.

Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation must go hand in hand. By seeking to manage risk, rather than eliminating it, our team is always learning, researching and rethinking the best solutions to the challenges our clients face.

As our relatively short history reveals, we are one of the youngest players in the reinsurance market. We are proud of our beginnings and we celebrate our youth because it is what keeps us tenacious, agile and energised. We are equally proud of the security and freedom we possess from having the backing of our parent company Pacific Life. With a heritage of 160 years, Pacific Life provides strength and resilience to our business which enables us to bring our fresh and dynamic approach to the marketplace

The Role

We are currently seeking to recruit an AVP, Infrastructure Delivery and Engineering to join our Technology team in London. Reporting to the VP, Global Service & Infrastructure Management, this is a critical global leadership role responsible for supporting and executing the strategy, governance, engineering capability, delivery roadmap and transformation portfolio for Pacific Life Re's infrastructure estate across the UK, North America, Asia and Australia.

The role provides leadership across infrastructure engineering, cloud and hosting platforms, networks, identity services, operational resilience and technology delivery, whilst driving the development of scalable, secure, customer-centric and operationally efficient services. The successful candidate will serve as the primary interface between Pacific Life Re and Pacific Life's US Infrastructure and Operations organisations, establishing greater alignment, governance, tooling, vendor strategy, standards and processes, whilst ensuring the unique needs of the reinsurance business are effectively represented and supported.

The position is accountable for leading significant infrastructure and service transformation programmes, strengthening the overall technology risk posture, and building a high-performing global engineering organisation capable of supporting future business growth and enterprise objectives.

Working closely with Enterprise Architecture, Technology Risk & Security, Technology Delivery, Operations and Business stakeholders, the AVP will translate strategic business requirements into technology capabilities, ensuring infrastructure services remain aligned to business priorities and enterprise technology strategy. This is a highly visible leadership role requiring strong strategic thinking, stakeholder management, financial management, delivery leadership and people leadership capabilities, with accountability for influencing enterprise decisions and driving technology outcomes across Pacific Life Re and Pacific Life.

Key Responsibilities

Infrastructure Strategy & Planning

Define and maintain the global infrastructure strategy and multi-year technology roadmap for Pacific Life Re.
Develop future-state infrastructure capabilities supporting business growth, regulatory obligations, operational resilience and technology modernisation.
Support long-term infrastructure planning across cloud, hosting, networking, workplace technologies, identity services and operational platforms.
Ensure infrastructure investments are aligned to business and enterprise priorities.
Working alongside Pacific Life US develop lifecycle and refresh strategies for infrastructure services and technology platforms.

Infrastructure Delivery & Transformation

Own the PL Re global portfolio of infrastructure programmes, projects and transformation initiatives.
Provide governance and executive oversight for infrastructure delivery activities from concept through implementation and transition into support.
Lead infrastructure modernisation initiatives including cloud adoption, datacentre transformation, automation and platform standardisation.
Manage priorities, dependencies, risks and resource allocation across multiple infrastructure workstreams.
Ensure successful business adoption and operational readiness of delivered solutions.

Infrastructure Engineering Leadership

Lead infrastructure engineering functions across compute, cloud, networking, hosting, identity and endpoint technologies.
Drive automation, standardisation and continual improvement initiatives across the technology estate.
Promote engineering best practices and continuous innovation.
Ensure technology solutions are scalable, supportable, secure and resilient by design.

Enterprise Alignment & Governance

Act as the primary Pacific Life Re representative into Pacific Life's Infrastructure and Operations leadership community representing PL Re’s priorities, influencing enterprise roadmaps and ensuring service outcomes that meet divisional needs
Drive alignment of infrastructure standards, governance, tooling, operating procedures and strategic direction across the enterprise.
Establish effective governance forums and reporting structures for infrastructure services alongside architecture governance forums, design standards, patterns, technology roadmaps and exception management.
Ensure Pacific Life Re adopts enterprise capabilities and standards where appropriate while balancing divisional business requirements.
Provide thought leadership and influence enterprise-wide infrastructure strategy discussions. Provide leadership and oversight for enterprise functions servicing PL Re, including, Networks, cloud infrastructure, datacentre and hosting, identity and access management, infrastructure monitoring and automation platforms

Business Partnership & Stakeholder Management

Develop strong relationships with business and technology leaders across Pacific Life Re and Pacific Life.
Act as a trusted advisor on infrastructure capabilities, risks, opportunities and investment decisions.
Translate business requirements into sustainable technology solutions and roadmaps in partnership with Enterprise Architecture.
Support executive governance forums, steering committees and investment discussions.
Communicate complex technology topics clearly to technical and non-technical stakeholders.

Financial & Vendor Management

Manage infrastructure budgets and forecasts.
Ensure technology investments deliver measurable business value.
Lead strategic technology vendor and partner relationships.
Negotiate and manage infrastructure-related contracts and commercial arrangements.
Drive cost optimisation initiatives while maintaining service quality and resilience.

People Leadership

Lead, mentor and develop a high-performing PL Re global infrastructure organisation.
Create a culture of accountability, ownership, collaboration and continuous improvement.
Build leadership capability and succession plans across the team.
Ensure organisational capability aligns with future technology requirements.
Support talent attraction, retention and professional development initiatives.

Risk, Security & Operational Resilience

Ensure infrastructure services meet agreed security, resilience and availability objectives.
Sponsor business continuity, disaster recovery and operational resilience programmes.
Work closely with Technology Risk, Security and Audit teams.
Ensure infrastructure risks are appropriately identified, assessed and managed.
Maintain compliance with internal policies, regulatory requirements and control frameworks.

Experience & Qualifications

Essential

Extensive experience leading infrastructure functions within a global organisation.
Proven success delivering large-scale infrastructure transformation and modernisation programmes.
Significant leadership experience managing engineering and infrastructure teams.
Strong understanding of cloud, hosting, networking, endpoint, infrastructure and identity technologies.
Experience operating within complex, regulated environments.
Demonstrated ability to engage, influence and collaborate at executive leadership level.
Strong financial management, budgeting and vendor management experience.
Excellent communication, stakeholder engagement and organisational leadership skills.

Preferred

Financial Services, Insurance or Reinsurance industry experience.
Experience working within global or federated technology operating models.
Strong understanding of AWS, Microsoft 365 and hybrid cloud environments.
Knowledge of enterprise governance frameworks including ITIL, COBIT and Operational Resilience principles.
Relevant technology, programme management or leadership certifications.

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

25 days of annual leave with option to buy/sell more days
Adoption and fertility leave
Generous enhanced parental leave

Healthcare

Comprehensive private insurance coverage for employee and dependents
Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary
Optical benefits

Savings & Retirement

15% combined employee/employer contributions

Wellness

Subsidized gym membership
Access to Employee Assistance Program
Cycle to Work and Electric Car Salary Sacrifice Scheme
Time off for volunteering
Charitable matching of employee donations

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.