Field Service Engineer

Field Service Engineer

Position Description

Passionate about providing reliable solutions to customers in a world of industrial manufacturing? Fluke Reliability is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will be required to travel to customers’ sites to perform on-site professional services. Our service solutions include measuring machine alignment, collecting condition monitoring data, and commissioning/installing hardware. You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects. Most projects range from 1 to 3 days, but larger projects may be assigned. Additionally, customer product training may be designated.

Your role

• Travel to customer sites to perform professional services that support client’s reliability initiatives to prevent unplanned downtime
• Schedule all necessary travel arrangements, maintain expenses, and submit expense reports in a timely fashion
• Communicate with the client to ensure satisfaction and implement any necessary corrective actions
• Create service reports and supplemental documentation – maintain information in the company database
• Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications
• Collaborate with cross functional work teams such as customer support/services, marketing/sales, and management
• Train other field engineers in the solutions
• Misc. other duties corresponding with the role of a Field Service Engineer may be assigned

Qualifications

• Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering
• Able to demonstrate a successful career, with previous experience in service, maintenance, or technical role
• Travel: Approximately 50%-85%, primarily North America, with some potential international travel
• Valid Driver’s License is required (Passport is recommended).
• Working knowledge of MS Office, Excel, Salesforce, CAD software
• Ability to lift 50lbs of equipment, ascend and descend stairs, ladders, don/doff PPE and fall protection, and work in uncomfortable manufacturing conditions
• Proficiency in English communications: writing, speaking, reading

Company Description

The spirit of discovery among Fluke Reliability Systems, our drive to innovate and openness to new ideas, has only one goal: to offer our customers the perfect solution, anywhere in the world. FRS offers a broad range of high-quality products, services and training tailored to the needs of maintenance professionals in the areas of alignment systems, condition monitoring and nondestructive testing. In July 2019, Fluke Corporation, a company of the Fortive group, acquired PRUFTECHNIK and combined eMaint and Fluke Connect to create Fluke Reliability Systems.

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.