About The Role

Job Summary

To provide service and support for Emerson products, including maintenance services, diagnostics, installation and commissioning, start-up, and problem resolution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction

In this role, your responsibilities will be

Perform routine maintenance tasks in accordance with customer requirements
Provide recommendations to the customer on product or solution, enhancements, and system health checks
Take ownership in service project activities coordination
Carry out startup / installation/commissioning, fault analysis and repairs on Emerson Process Management products, including investigation of problems being experienced at customer sites
Assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service and proactively promote service
Develop and implement product/system configuration changes at site to meet customer requirements
Provide on-site on the job customer instruction in the application, maintenance, and operation of Emerson Process Management products
Be available as required to support the on-call rotation
Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures
Adhere to Health, Safety & Environment policies as laid by the organization.

Who you are?

Team Collaboration - Works effectively with engineering, production, and service departments to address customer needs.
Customer focus
Decision quality

For this role you will need

Associate level certification for all services the individual is performing at site
An understanding of Control & Instrumentation theory including control loop configuration
Bachelor’s degree in an Engineering discipline (including control engineering, computer science, or electronics)

Preferred Qualifications that set you apart

Sound knowledge of Emerson Process Management, Process Systems and Solutions products
Knowledge and experience of automation and control systems in process industries, typically with 2-4 years’ experience in related areas
Good verbal and written communication skills

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.