About The Role

If you are a professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you! In this role, you will support customers throughout the complaint resolution and after-sales process, ensuring a positive customer experience through timely communication, cross-functional collaboration, and continuous process improvement. You will play a key role in maintaining strong customer relationships while contributing to operational excellence and service quality.

In This Role, Your Responsibilities Will Be

Manage and coordinate customer complaints from initial registration through final resolution, ensuring a seamless customer experience.
Communicate with customers through multiple channels to provide updates, timelines, and resolution information.
Collaborate with customer service, technical teams, factories, and transportation partners to support effective complaint resolution.
Investigate customer concerns and help identify root causes to support long-term corrective actions.
Coordinate product returns, pickups, and related documentation while maintaining clear communication with all stakeholders.
Support the validation and processing of credit notes by providing accurate and reliable information.
Generate, maintain, and analyze reports related to key performance indicators and service activities.
Contribute to continuous improvement initiatives by identifying challenges, sharing insights, and supporting corrective and preventive actions.
Ensure compliance with company policies related to international trade, records retention, ethics, information security, and workplace safety.
Provide support to team members and contribute to a collaborative and customer-focused work environment.

Who You Are

You build strong customer and stakeholder relationships by delivering responsive, high-quality support and maintaining a focus on positive outcomes. You communicate clearly and effectively across functions, ensuring information is shared accurately and in a timely manner. You work collaboratively with diverse teams to solve problems, improve processes, and achieve shared goals. You demonstrate adaptability, sound judgment, and attention to detail while managing multiple priorities in a dynamic environment.

For This Role, You Will Need

Experience in customer service, commercial support, after-sales operations, technical support, quotation management, or a related business function.
Proficiency in German and English, with the ability to communicate effectively in both written and spoken formats.
Experience working with Microsoft Office applications and business systems such as ERP platforms.
Strong customer focus and effective communication skills.
Attention to detail, problem-solving capability, and a proactive approach to work.
Ability to adapt to changing priorities and manage tasks with flexibility.
Commitment to ethical business practices, compliance requirements, and information security standards.

Preferred Qualifications that Set You Apart

Technical knowledge or experience supporting industrial, manufacturing, automation, or engineering-related products and services.
Experience managing customer complaints, returns, warranty claims, or other after-sales processes.
Familiarity with continuous improvement methodologies and root cause analysis techniques.
Knowledge of international trade compliance practices and business processes.
Experience working in a multinational or shared services environment.

Our Culture & Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.