Training Services Coordination and Logistics Associate III

Training Associate III

Hybrid, Malaysia

What you get

• Full-time employment with benefits including paid holidays
• Paid Training
• 3 days off in a week
• 1 week working onsite in the office

Requirements

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and exprience with learning management systems (preferred but not required)
• Experience in MS Office suite
• Must be able to work on shift rotating for 12 working hours daily 4 days in a week
• Must have a good communication skill English as to perform dual role in data processing and helpdesk support .

Summary: Provide learning administrative services to support client learning and data management needs.

Duties and Responsibilities include the following

• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution

Qualifications

• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members