About The Role

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

Provide end to end support for the availability of Digital BSS systems and follow incident, change, availability, capacity, and other standard processes to ensure availability of the overall DBSS solutions.
Study, analyze, and propose new developments like application software updates, security patching, new business solutions, etc. in response to stakeholders needs
Collaborate to build change needs, feasibility testing and follow-up development activities with vendors (if applicable) and deploy new changes & patches in the BSS system in compliance with IT Change Management policy including various testing
Raise operational problems, queries & concerns at Vendor interface through information-request/problem-report as per maintenance agreement
Check the deliverables in the testing environment, implement change request, service request deliverables in “Production System”
Manage and report DBSS product and promotions related changed and check end to end tracking of Product and development related deliverables.
Generate and submit different fixed and ad-hoc reports like monthly reports, BTRC reports, revenue assurance supporting reports etc. based on stakeholders needs