Reservations Agent 订房部文员 - The Langham, Shanghai, Xintiandi

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Located in the heart of the vibrant Xintiandi, our hotel is the perfect base for your Shanghai adventure. We're just a stone's throw away from Huai Hai Road, a retail utopia. But if you prefer somewhere more exciting, spice up your itinerary with these modern marvels and historic gems!

Renowned for its legendary hospitality, The Langham, Shanghai, Xintiandi promises a sophisticated getaway in the heart of the city’s entertainment hub.

PRINCIPAL RESPONSIBILITIES 主要职责

With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice

使用恰当的电话礼仪，以微笑的态度在3声铃响前接听电话

Handle all faxes and email in regards to reservations and reply in a timely manner

处理所有与预订有关的传真和电子邮件，并适时回复

Accepts reservations according to the room situation and availability

根据客房情况和是否可用接受预订

Know the product well including facilities, packages, promotions daily events and activities.

充分了解酒店产品包括：酒店设施，套餐，每日促销活动

Carry out further duties as and when required or assigned by Reservations Supervisor

在需要时履行其他预订主管要求的职责

REQUIREMENTS 职位要求

1.Experience 经验

Relevant hotel experience is preferable

相关酒店工作经验为宜

2.Job Skill / Knowledge 工作技能 / 知识

Familiar with reservations tasks

Dynamic team players

Outgoing personality

Good communication & interpersonal skills

Knowledge in SEP system is preferable

3.Computer Knowledge 电脑知识

Knowledge of MS office software

4.Language Proficiency 语言能力

Good written & spoken in English

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/