PeopleSoft Administrator

PeopleSoft Administrator

Position Overview

We are seeking a highly experienced PeopleSoft Administrator to lead the administration, architecture, and support of enterprise-wide PeopleSoft HCM environments. The ideal candidate combines deep technical expertise in PeopleSoft infrastructure with proven record in end-to-end upgrade programs and managing customer relationships without escalations.

Key Responsibilities

• Own the administration, architecture, and support of enterprise-wide PeopleSoft HCM environments
• Define technical standards, governance, and best practices for PeopleSoft administration
• Act as the technical escalation point for critical production issues
• Review architecture and recommend modernization strategies

PeopleSoft Administration

• Install, configure, administer, and maintain multiple PeopleSoft environments (Development, QA, SIT, UAT, Performance, DR, Production)
• Install and configure:
• People Tools
• Application Server
• Process Scheduler
• Web Server (PIA)
• Integration Broker
• Elastic Search
• Kibana
• Oracle SES/OpenSearch (where applicable)
• Perform People Tools upgrades and patching
• Apply Oracle Critical Patch Updates (CPU)
• Implement PeopleSoft Update Manager (PUM) Images
• Manage DPK deployments and Change Assistant activities
• Perform environment cloning, refreshes, and production migrations

End-to-End PeopleSoft Upgrade

• Lead complete upgrade programs including:
• Planning
• Upgrade strategy and roadmap
• Infrastructure assessment
• Compatibility analysis
• Risk identification
• Downtime planning
• Capacity planning
• Upgrade estimation

Execution

• People Tools upgrades
• HCM application upgrades
• Oracle Database upgrades
• WebLogic upgrades
• Tuxedo upgrades
• JDK upgrades
• Elasticsearch implementation and upgrades
• UM Image adoption
• Tax Update implementation

Testing Support

• SIT coordination
• UAT support
• Performance testing
• Security validation
• Integration testing
• Production readiness reviews
• Cutover & Go-Live
• Cutover planning
• Production migration
• Rollback planning
• Hypercare support
• Post-production stabilization

Performance & Capacity Management

• Monitor and tune Application Server, Web Server, and Database performance
• Conduct capacity planning based on usage trends and business growth
• Identify and resolve performance bottlenecks across environments
• Establish performance baselines and proactive alerting/monitoring

Integration Management

• Administer and support Integration Broker, web services, and file-based integrations
• Coordinate with functional and technical teams on inbound/outbound interface reliability
• Troubleshoot integration failures and ensure data integrity across connected systems
• Support third-party integrations related to HCM processes (payroll, benefits, time & labor, etc.)

Production Support

• Provide L2/L3 production support and root-cause analysis for critical incidents
• Manage batch job monitoring, scheduling, and failure resolution
• Own incident, problem, and change management processes for PeopleSoft environments
• Ensure system availability, security, and compliance with SLAs
• Work directly with customers/stakeholders during incidents — resolving issues promptly and professionally, with a demonstrated track record of zero escalations

Documentation

• Maintain comprehensive documentation of system architecture, configurations, and environment topology
• Document upgrade plans, runbooks, cutover checklists, and rollback procedures
• Create and maintain knowledge base articles and standard operating procedures (SOPs)
• Ensure documentation remains current through each release/upgrade cycle
• Required Skills & Experience
• Extensive experience as a PeopleSoft Administrator, with deep expertise in the HR/HCM module
• Proven track record leading end-to-end PeopleSoft upgrades (People Tools, application, and infrastructure components)
• Strong hands-on experience with PeopleSoft architecture: Application Server, Web Server (PIA), Process Scheduler, Integration Broker, Elastic Search/Kibana
• Experience with Oracle Database administration in a PeopleSoft context, WebLogic, and Tuxedo
• Familiarity with DPK (Deployment Packages), Change Assistant, and PUM Image adoption
• Strong troubleshooting, root-cause analysis, and performance-tuning skills
• Excellent client-facing communication skills, with demonstrated success managing customer relationships without escalations
• Experience defining governance, standards, and best practices for a PeopleSoft environment
• Ability to lead cross-functional teams through complex, high-stakes upgrade programs

Preferred Qualifications

• 9+ years of Experience with PeopleSoft Fluid UI and People Code/Application Engine
• Exposure to cloud-hosted PeopleSoft environments (OCI, AWS, or Azure) is preferred.
• Prior experience in a client-facing / consulting or managed-services environment
• Bachelor’s degree in computer science, Information Technology, or related field
• Soft Skills
• Strong customer service orientation and calm, solutions-focused demeanour under pressure
• Clear, proactive communicator across technical and business stakeholders
• High ownership and accountability for issue resolution
• Strategic thinker capable of balancing day-to-day support with long-term modernization goals