Registered Nurse – Telephone Triage | Part-Time, Limerick (Hybrid)

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Looking for a different way to use your nursing experience? A role that offers flexibility, work–life balance and the opportunity to use your clinical judgement without the physical demands of ward-based nursing?

Shannondoc is recruiting Registered Nurses for permanent 16 or 19-hour part-time contracts at our Limerick Call Centre, with hybrid working available following successful training and competency assessment.

Please note: this is a Limerick-based position and is not a fully remote role. Successful candidates must be able to attend shifts regularly at our Central Call Centre in Limerick.

Contract

• Permanent part-time contracts
• Evening, overnight, weekend and public holiday shifts
• Short working week
• Flexible rostering
• Weekend-only contracts available
• Flexibility required

Location

Shannondoc Central Call Centre, St. Camillus Hospital, Limerick

Pay & Benefits

• Paid fortnightly (hourly rate)
• 35 days annual leave pro rata (inclusive of public holidays)
• Paid lunch breaks

Sick Pay Scheme

Paid maternity & paternity leave

Cycle to Work Scheme

• Free on-site parking
• Fully paid training & induction
• Career progression opportunities
• Supportive clinical leadership team

Employee Assistance Programme

CPD support – reimbursement for approved professional training and certifications

About the Role

As a Telephone Triage Nurse, you will

• Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
• Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
• Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
• Liaise with all other members of the multidisciplinary team when required.
• Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
• Maintain patient safety.
• Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
• Engage in continuous professional development.

Essential Requirements

NMBI Registered General Nurse (RGN)

• Minimum 3 years post-registration experience
• Strong clinical judgement and confidence in decision-making

Experience in one or more of the following areas is desirable

Emergency / Acute Care

Paediatrics

Practice Nursing

Obstetrics

Mental Health

(If you have relevant experience outside these areas, we still encourage you to apply.)

Qualifications/Skills

• Basic IT skills required.
• Knowledge of Microsoft Office, desirable.
• Excellent Communication Skills inclusive of written and verbal communication.
• Proactive with good initiative.
• Friendly, courteous and professional manner.
• Professional Phone etiquette.
• Strong Organisational skills and efficient time management.