AFOM前厅部副经理

1、To supervise the Front Desk, Concierge, Guest Relations, Club Lounge and the AYS attendants. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented. 监督前台，礼宾部，客户关系，行政楼层，热线服务的工作。 确保他们遵循酒店的规章制度，服务程序及标准并使客人满意。确保以上各部门员工始终保持专业姿态。负责雇佣， 培训和发展所有为客人服务的员工。 从而使他们成为热情的，杰出的，以客人为宗旨的员工。 2、Staff Management 员工管理 3、Training 培训 4、Responsible to handle all guest requests and to solve any guest complaints. 负责处理所有客人的要求和投诉。 5、Supervise the areas of lobby, main entrance, guest relations and concierge lounge to assist, help, train, coach and counsel. 监督大堂，酒店主要入口，客户关系和礼宾部柜台区域，提供协助，帮助，培训，教导和建议。 6、Complete and initiate special projects in a timely manner and within due dates. 迅速有效地完成并指导实施特定项目目标，确保其在指定时间内完成。 7、Maintain good customer relations. 保持良好的客户关系。