About The Role

DescriptionJoin our Team!

Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial nonprofit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and wellbeing benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at <WorkforGoodSA.org>.

QualificationsPOSITION SUMMARY

The Program Manager Intelligent Document Processing and Records Operations is responsible for leading Goodwill's records digitization, document processing, workflow automation, and information management programs supporting federal, healthcare, and records management contracts. This role requires experience in program management, operational oversight, process improvement, Intelligent Document Processing (IDP), workflow automation, quality management, and production analytics. The Program Manager leads staff, manages program performance, implements technology enabled solutions, establishes performance measures, drives continuous improvement, and ensures compliance with customer requirements, privacy regulations, quality standards, and records management requirements. The role also requires strong collaboration with customers, technology partners, government representatives, and operational teams to successfully deliver contract objectives and organizational goals. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Upholds and models Goodwill's mission, core values, and servant leadership philosophy.

Provides strategic and operational leadership for document processing, records digitization, workflow automation, and records management programs.

Manages daily operations, supervises staff, establishes production goals, monitors key performance metrics, conducts quality reviews, and implements continuous improvement initiatives.

Leads implementation and optimization of Intelligent Document Processing (IDP), workflow automation, document capture, reporting, and production management technologies.

Develops and executes operational plans to improve efficiency, productivity, quality, compliance, and customer outcomes.

Manages program schedules, staffing plans, milestones, deliverables, risks, budgets, and customer requirements to ensure successful contract performance.

Uses production analytics, dashboards, and reporting tools to measure throughput, turnaround times, quality, accuracy, and operational performance.

Develops and improves standard operating procedures, training programs, job aids, workflow controls, and quality management processes.

Builds effective relationships with customers, government agencies, technology providers, educational partners, subcontractors, and community stakeholders.

Ensures compliance with contractual, regulatory, privacy, security, records management, and quality assurance requirements.

Leads process improvement, automation, and organizational transformation initiatives to increase scalability, efficiency, and service delivery.

Supports proposal development, business growth initiatives, program implementation activities, and new contract mobilization efforts.

Prepares executive level reports, presentations, metrics, and briefings for customers and organizational leadership.

Develops staff through coaching, mentoring, training, succession planning, and performance management practices.

Promotes a culture of accountability, innovation, collaboration, customer service, and continuous improvement throughout the organization.

REQUIREMENTS

Bachelor’s degree is preferred in Business Administration, Healthcare Administration, Information Systems, Project Management, Operations Management, Public Administration, Records Management, or a related field.

Project Management Professional (PMP) certification required or ability to obtain PMP certification within six (6) months of hire.

Minimum of eight (8) years of progressively responsible leadership experience managing programs, operations, records management, healthcare administration, workflow automation, document digitization, technology enabled services, or related functions.

Demonstrated experience leading teams, managing budgets, achieving measurable operational outcomes, managing contract deliverables, and driving continuous improvement initiatives.

Experience with workflow automation, Intelligent Document Processing (IDP), business process improvement, production management, analytics, reporting, and performance measurement.

Experience overseeing records digitization, document management, healthcare records, federal contracts, or regulated information management environments preferred.

Excellent written, verbal, presentation, and interpersonal communication skills with the ability to collaborate with customers, stakeholders, vendors, and employees at all organizational levels.

Strong analytical, organizational, problem solving, and decision making skills with advanced proficiency in Microsoft 365 applications, reporting tools, database reporting, and business systems.

Experience working in regulated environments involving records management, HIPAA, privacy, healthcare information, government contracts, quality assurance, or compliance programs preferred.

Must be able to obtain and maintain a favorable Tier 2 Background Investigation and required government system access credentials, including Common Access Card (CAC) access, where required.

Current favorable Tier 2 Background Investigation, Public Trust, Secret Clearance, or higher is strongly preferred, along with prior experience working in environments requiring access to government systems, Personally Identifiable Information (PII), Protected Health Information (PHI), or Controlled Unclassified Information (CUI).

Knowledge of IDP, OCR, automated document classification, workflow automation, metadata extraction, digital records management, and enterprise content management solutions is strongly preferred.

Must be able to meet the physical requirements of the position.

For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view current open positions,

please visit <www.goodwillsa.org> OR <www.WorkForGoodSA.org>

Equal Opportunity Employer/Veterans/Disabled