About The Role

Purpose of the Job To lead the implementation, optimization, and day-to-day operations of enterprise infrastructure platforms across on-premises and cloud environments. This role combines hands-on technical execution with emerging leadership responsibility , ensuring high availability, security, and performance of infrastructure services while supporting strategic initiatives defined by management. The Associate Manager acts as a technical owner and delivery driver , bridging architecture and operations, and ensuring infrastructure platforms are scalable, secure, and aligned with business needs. Job Description Customer Ensure high availability and reliability of infrastructure services, minimizing disruptions to business operations. Lead resolution of complex infrastructure incidents and escalations, acting as a technical subject matter expert. Drive root cause analysis (RCA) and implement preventive measures to enhance service stability. Collaboration and Communication Collaborate with cross-functional teams (Security, Networking, Applications, DevOps) to ensure seamless infrastructure service delivery. Provide regular updates on infrastructure status, incidents, and ongoing initiatives to management. Mentor junior engineers and analysts, supporting skill development and technical growth. Act as a technical escalation point and guide best practices adoption across teams. Data, Asset Management, and Analysis Monitor infrastructure performance, capacity, and availability, ensuring proactive optimization. Maintain accurate documentation for infrastructure architecture, configurations, and operational procedures. Support asset lifecycle management (hardware, software, cloud resources) with proper tracking and governance. Analyze system trends and recommend improvements to enhance performance and efficiency. Financial Results Support cost optimization initiatives across infrastructure platforms (cloud and on-prem). Identify and implement efficiencies in resource utilization and provisioning. Contribute to infrastructure budget planning by providing technical input and cost forecasts. Operations & Technical Ownership Infrastructure Management: Operate and maintain on-prem and cloud infrastructure ensuring performance, reliability, and security. Cloud & Platform Engineering: Implement scalable cloud solutions and support hybrid infrastructure environments. Hands on experience provisioning and implementing AWS infrastructure (EC2, EKS, S3, VPCs, etc) & landing zones. Network & Systems Support: Support network components, virtualization platforms, and compute/storage services. Security & Compliance: Enforce infrastructure security controls and support compliance requirements. Disaster Recovery & Resilience: Support design, provisioning and testing of disaster recovery and business continuity plans. Automation & IaC: Develop and maintain automation scripts and Infrastructure-as-Code (IaC) to improve provisioning and operations. Patch & Vulnerability Management: Ensure infrastructure components are regularly updated and secured. Monitoring & Observability: Implement and manage monitoring tools to ensure proactive incident detection and resolution. Vendor & ISP Coordination: Work with vendors and service providers to ensure service delivery and issue resolution. Job Requirements - Experience and Education Bachelor’s degree in Computer Science, Information Technology, or related field. 6–8 years of experience in IT infrastructure, with strong hands-on technical expertise. Relevant certifications (AWS, GCP, VMware, etc.) are highly desirable. Proven experience managing enterprise environments across cloud (AWS, GCP & Azure) and on-prem infrastructure . Strong knowledge of: Virtualization technologies (VMware, Hyper-V) Networking (LAN/WAN, VPN, firewalls) Operating systems (Windows/Linux) Infrastructure security and compliance standards Experience with automation, scripting, and Infrastructure-as-Code (IaC) tools. Terraform preferred. Good understanding and hands on expertise with high availability, disaster recovery, and performance optimization strategies . Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Business Acumen Communication Skills Critical Thinking Cross-Functional Collaboration Data Analysis Interpersonal Skills Problem Solving Analytical Thinking