About The Role

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

ESSENTIAL

Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Identify, Evaluate, and Interpret trends for detailed analysis of data.

NON-ESSENTIAL

Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
Undertake continuous improvement training programs and specific projects as instructed by management.
Assist Engineers with all technical support functions.
Handle escalated queries from Administrators.
Assist with any other duties as and when required.

Safety

Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

⁠ REQUIRED

B. Tech in Electronics /Electrical/Mechanical Engineering
Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
Knowledge of MS-Office and computer fundamentals
Must be willing to Work from office as and when needed.

DESIRED

0-1-year experience in Support Operations

Knowledge, Skills, Abilities and Other Characteristics

Excellent Verbal & Written Communication Skills in English
Creative thinking and teamwork skills
Possessing a proactive, positive, “can-do” attitude
Gives and receives constructive feedback.
Able to perform multitasking.
Ensures that others involved in a project or effort are kept informed about developments and plans