Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

ESSENTIAL · Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. · Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs · Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. · Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. · Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference. · Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision. · Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management. · Identify, Evaluate, and Interpret trends for detailed analysis of data. NON-ESSENTIAL · Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc. · Undertake continuous improvement training programs and specific projects as instructed by management. · Assist Engineers with all technical support functions. · Handle escalated queries from Administrators. · Assist with any other duties as and when required. Safety · Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment. · Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems. · Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment. Other · Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company. · Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

⁠ REQUIRED · B. Tech in Electronics /Electrical/Mechanical Engineering · Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) · Knowledge of MS-Office and computer fundamentals · Must be willing to Work from office as and when needed. DESIRED · 0-1-year experience in Support Operations Knowledge, Skills, Abilities and Other Characteristics · Excellent Verbal & Written Communication Skills in English · Creative thinking and teamwork skills · Possessing a proactive, positive, “can-do” attitude · Gives and receives constructive feedback. · Able to perform multitasking. · Ensures that others involved in a project or effort are kept informed about developments and plans