Social Media Coordinator (AU Client) - Hybrid

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we've grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 20 leave credits for vacation, emergencies, sick days, and even your birthday!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Social Media Coordinator

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, 6:00 AM - 3:00 PM (Hybrid | 3x Onsite, 2x WFH)

Job Summary

We are seeking a professional who can coordinate approved social content across Facebook and Instagram, manage Sprinklr publishing, engagement, listening and reporting workflows, respond with judgement, accuracy and brand alignment, translate audience data into practical recommendations, support communications with light copywriting and content checks

Key Responsibilities

• Social publishing: Coordinate approved Facebook and Instagram content in line with strategy and the content calendar.
• Scheduling and accuracy: Draft, schedule and check posts for copy, links, formatting, tagging and brand consistency.
• Community Management: Monitor comments, messages, mentions and tags using approved responses and escalation pathways.
• Homeowner Content: Identify suitable homeowner stories, images and posts for engagement or resharing with approvals.
• Content Coordination: Source information and approved assets from internal teams to support timely content development.
• Sprinklr Workflows: Manage publishing, engagement, listening, dashboards, tags, topics and reporting views.
• Social Listening: Monitor sentiment, trends, industry activity and emerging issues across relevant conversations.
• Insights Reporting: Prepare clear performance reports with practical recommendations for Communications and Marketing.
• Copy Support: Draft social copy and provide light support for event, EDM, web and promotional content.
• Governance: Follow privacy, consent, moderation, approval and record-keeping requirements.

Qualifications

Core Capability

• Social media coordination and publishing
• Facebook and Instagram channel management
• Community management and response handling
• Social listening, sentiment monitoring and escalation
• Performance reporting and content insights
• Copywriting, proofreading and content adaptation
• Tagging, scheduling and content calendar discipline
• Privacy, consent, moderation and approval workflows
• Stakeholder coordination and source-material management

Systems/Applications Preferred

• Sprinklr (Essential)
• Facebook Pages and Instagram business tools
• Meta Business Suite / Business Manager
• Microsoft Office Suite and Microsoft Excel
• Microsoft Teams / SharePoint collaboration
• Digital Asset Management tools
• Basic content creation or design tools
• Reporting and dashboard platforms
• Website CMS or EDM platforms