34001362 - Senior Clerk

Job Purpose

• To supply a clerical and counter service to new and existing customers for water and other services
• provided at the particular location.

Key Responsibility Areas

• Undertakes enquiry and counter duties to resolve customer queries and to ensure that the

services provided are in accordance with policies and standards.

• Registers, terminates and transfers accounts via counter or telephones.
• Solves consumer queries and take responsibility to update the account details.
• Investigates all bad debts outstanding.
• Authorises re-connection orders for water and electricity services on receipt of full payment.
• Compiles daily statistics of all counter queries and telephone calls.
• Loads credit authorities for water and electricity via the credit authority system to recover

outstanding debts.

• Undertakes data checking, data monitoring and data capturing in order to ensure that

customer and account information is verified and correct.

Competencies

• Problem Solving
• Organisational Awareness
• Ethics & Professionalism
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Service Delivery Orientation
• Communication
• Client Orientation & Customer Focus
• Cognitive Ability
• Resilience
• Learning Orientation

Essential Experience

• 6 Months relevant experience.

Preferred Experience

• 12 Months relevant experience.

Essential Qualifications

• An appropriate level of secondary education.

Preferred Qualifications

• Matric/Grade 12.