About The Role

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

What are you looking for

Be responsible for our Store Management, ensuring strong people leadership, clear priorities, and consistent execution across 8 stores in 3 markets (Portugal, Spain and UK)
Indirectly oversee Store Managers through your Team Leads, supporting performance, engagement, and operational excellence across all stores
Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and steer improvement actions together with Team Leads
Ensure retail standards, processes, and ways of working are clearly defined and consistently applied across stores
Act as a key link between Retail Ops, HQ teams, and store leadership to ensure alignment and smooth execution
Support new store openings, ramp-ups, and stabilization phases from an operational and leadership perspective
Track KPIs, analyze trends, and use data to guide discussions, priorities, and decision-making
Contribute to building a strong, scalable retail leadership culture focused on accountability, clarity, and customer experience

Who we´re looking for

You have experience in multi-store retail operations or regional retail roles
You have people leadership experience , ideally leading Team Leads, Area Managers, or similar roles
You are comfortable managing performance through others, not just directly
You’re structured, data-aware, and confident working with KPIs and operational metrics
You work well cross-functionally and can influence stakeholders without relying on hierarchy
You’re hands-on, pragmatic, and comfortable in a scaling environment
You’re fluent in English; French is a plus
You’re open to occasional travel