About The Role

Provide customer support in both Japanese and English across multiple communication channels.
Resolve customer inquiries efficiently and professionally.
Follow Standard Operating Procedures (SOPs) and internal guidelines.
Accurately document customer interactions and resolutions.
Maintain strict adherence to data security and confidentiality requirements.
Collaborate with internal teams to ensure a seamless customer experience.
Fluent in Japanese and English (written and spoken).
Prior experience in customer service, contact center, or customer support roles.
Strong communication and problem-solving skills..
Comfortable working in a performance-driven environment with KPIs.

Technical requirements

Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.
Full-disk encryption (BitLocker or FileVault) enabled at all times.
Active antivirus/EDR software and firewall protection.
Secure Boot (Windows) or System Integrity Protection (macOS) enabled.
Remote role, with shift assignments based on business needs.
Initial part-time schedule with the potential to transition to 40 hours/week, based on performance.
Must be available to work any assigned shift as required by operations.