About The Role

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified , IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies , we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for a Junior Helpdesk Specialist to join our team.

Responsibilities

Provide technical support and troubleshooting for application systems and end users.
Install, configure, and maintain software applications and IT systems according to business requirements.
Diagnose and identify computer, hardware, and network-related issues.
Coordinate with hardware vendors and external service providers to resolve technical problems.
Monitor IT infrastructure and recommend improvements to processes and procedures.
Prepare and maintain monthly IT reports and documentation.
Support day-to-day IT operations to ensure system availability and performance.
B.Sc. in Information Technology, Computer Science or equivalent discipline.
Minimum 1 year of professional experience in related role.
Experience with Microsoft technologies and operating systems.
Experience using IT ticketing systems to manage incidents, service requests, and user support.
Knowledge of Windows Server configuration and administration.
Familiarity with Azure Active Directory (Azure AD), Exchange Server, and/or SQL Server.
Strong communication, analytical, and problem-solving skills, with the ability to work independently and as part of a team.
Competitive salary
Great Place to Work Certified Company
Mentorship program for induction
Monthly Meal coupons
Continuous learning and development opportunities in IT industry
Modern, stable, and challenging work environment

All applications will be treated in strict confidence!
In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!