About The Role

Reporting to the National Credit Manager, this is a pivotal role where you’ll own and drive the performance of a busy and diverse credit ledger. You’ll combine strong relationship management with solid credit control expertise to protect and enhance WM’s financial health.

You’ll work closely with both internal and external customers, using your negotiation skills, attention to detail, and problem‑solving ability to drive successful debt recovery, reduce risk and strengthen financial processes.

Key Responsibilities

Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
Meet monthly collection targets and drive continuous improvement in credit processes
Maintain proactive customer communication to resolve queries and negotiate repayment plans
Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
Collaborate with branches and internal teams to resolve escalations promptly
Train, coach and support team members; maintain credit training material
Oversee documentation relating to liquidated and bad debt customers
Support the credit team with general and ad hoc duties

To be successful in this role, you will ideally have

5+ years’ experience in credit control, ideally with key or large customers
Demonstrated ability to improve or streamline collection processes
Strong relationship and stakeholder management skills
Excellent time management and the ability to handle a busy workload
Advanced Microsoft Excel skills
Experience with ERP systems (JDE highly desirable)

At WM, we’re proud to offer more than just a job - we offer a career pathway.

What We Offer

Tailored training and development plans
Wellbeing and employee support initiatives
A supportive, collaborative team culture
Opportunities to grow in a purpose‑driven organisation focused on sustainability

Start the new year with a role you can be proud of.
Click “I’m Interested” to apply.
Applications will be reviewed as they’re received - early applications are encouraged.
WM is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace.
Applicants must currently reside in New Zealand and hold valid work rights.