About The Role

Office clerk for an auto body shop. Must have experience how to work with auto insurance claims!

Experience

2+ years of office/administrative experience in auto body, automotive experience strongly preferred
Experience communicating with insurance adjusters and claims departments
Familiarity with the collision repair process from initial estimate through supplements and final payment
CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable
Insurance claim responsibilities

The employee should be able to

Open and organize new repair/claim files
Contact insurance companies and verify claim information
Obtain adjuster contact information, claim numbers, and coverage information
Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
Track pending supplements and aggressively follow up on delayed approvals
Maintain documentation of all calls, emails, approvals, denials, and conversations
Coordinate inspections with insurance adjusters
Follow up on total-loss decisions when applicable
Verify deductibles and customer-pay amounts
Track insurance checks and electronic payments
Follow up on unpaid balances
Communicate with customers regarding the administrative status of their claim
Coordinate with estimators, technicians, parts personnel, and management so the office and production sides stay aligned
Administrative responsibilities
Maintain complete electronic and/or physical repair-order files
Answer phones and handle customer inquiries professionally
Schedule customer appointments and vehicle drop-offs/pickups
Obtain required customer signatures and authorizations
Scan and organize documents
Prepare invoices and closing paperwork
Monitor vehicles currently in production and identify claims being delayed by insurance approval
Maintain a daily follow-up list for every open insurance claim
Ensure documentation is complete before the vehicle is released
Assist management with accounts receivable related to insurance claims