About The Role

Manage HR requests and transactions through the organization's ticketing tool , ensuring timely tracking, resolution, and closure of cases in line with service level agreements (SLAs).
Promptly and conclusively handle HR orders and requests in accordance with established standard processes and policies.
Clarify customer inquiries within the assigned subject area by utilizing HR systems, knowledge bases, and process documentation.
Communicate effectively with internal customers, providing accurate information and professional support.
Prepare, maintain, and process standard correspondence, contracts, and other HR documents in compliance with system and organizational requirements.
Maintain HR master data and ensure data accuracy, completeness, and quality in HR systems.
Prepare and issue employee certificates, letters, and other standard HR documentation.
Handle standardized internal and external correspondence, including communication with health insurers, government authorities, and other stakeholders.
Monitor, verify, and update employee-related data while tracking schedules, deadlines, and process milestones to ensure compliance and timely completion.
Support continuous process improvement initiatives by identifying opportunities to enhance service quality, efficiency, and customer satisfaction.

Please Note: Fraudulent job postings/job scams are increasingly common.  Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id -  [email hidden] .

Stay vigilant. Protect yourself from recruitment fraud!

To know more please visit :  Fraud Alert