About The Role

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A Glimpse into Your New Role

Ensures good customer health of client book
Execute ongoing adoption improvement plans across customers (Onboarding, Web training, Email

Campaigns, etc)

Manage client renewals
Maintain regular contact with key decision makers and stakeholders and schedule stewardship

meetings as appropriate

Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Ensure customer's desired outcomes are well understood, documented, and monitored
Collaborate with Success Consultant on day to day client requests, including attending status

meetings and escalate service issues where appropriate.

Articulate client needs objectives and work across the firm to develop and propose solutions
Recommend and coordinate cross-functional improvements to the Customer Lifecycle
Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
Track results from action plans and follow escalation procedures when appropriate
Identify Upsell and Cross Sell Opportunities
Map customer stakeholders & users to Customer Personas
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
Feature Request Management
Maintain knowledge of Riskonnect products/services and industry trend

Join the A-Team and experience the A-Life!