Customer Service Representative (Airline or Cargo industry experience)

Qualifications

• College graduate of any 4-year course.
• Preferably with 2 to 3 years of working experience in a related field, particularly with proven success in customer service within an airline or freight forwarding company.
• Perform as a team player to support the team and ensure the quality of service is up to Group standards and requirements.
• A strong understanding of the airline's cargo sales and candidates from an aviation/ logistics sales background will be an added advantage.
• Fluency in English with excellent interpersonal skills, communication, and negotiation skills in client servicing and solutions

Cargo Booking and Reservations

• Process cargo booking requests, ensuring accurate data entry and documentation.
• Coordinate with clients to obtain necessary shipping documents and information.
• Reserve cargo space on flights, considering factors like weight, volume, and destination.
• Collaborate with sales to ensure correct rates will be inserted in the system.
• Coordinates with HQ space control for space confirmation if needed.
• Issue airway bills to agents.
• Inform the agent regarding flight details including cut-off time (cargo and docs)

Shipment Tracking and Monitoring

• Track and monitor the progress of shipments from origin to destination.
• Pre-alert message to be sent to transit hubs upon departure ex-MNL.
• Resolve any issues or delays that may arise during transit.
• Provide timely updates to clients on the status of their shipments.

Customer Service

• Provide excellent customer service by responding to inquiries, resolving issues, and maintaining positive relationships with clients.
• Communicate effectively with clients, both verbally and in writing.
• Update agents on the shipment status, handle irregularities such as delays, damage, missing cargo, and documents, and investigate to resolve issues.

Sales Support

• Provide assistance to sales team in the preparations and submission of reports.

Job Type: Full-time

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person