About The Role

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Hourly Rate: $25.00

Full Time, 1st/2nd shift

Weekends and Holidays Required

Where great benefits lead to a life fulfilled .

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position

S ite Specific Perks

Free On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Stipend for work shoes

As a Pre-Arrival Specialist, a typical day will include

Creates, Maintains , and updates the pre-arrival templates and Owner communications.
Coordinates with other departments to conduct routine maintenance.
Replies to all Vacation Planning emails/calls within the specified time frame .
Corresponds with guests regarding villa location and other special requests.
Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at HVC

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance .
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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