Patient Care Coordinator

InnovaCare Management Services Company, LLC

Essential Job Functions

Welcome s patients and visitors upon arrival to the clinic. Manage s waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays .

Manages the front desk workflow and communicates with the MA’s .

Manages the providers schedule daily .

Maintains accurate registration by obtaining, recording, and updating personal and financial information.

Assist s patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate , transportation services or prescription assistance ) ; and PCP change if necessary.

Assists patient with intake processes including scann ing required documents.

Collects patient’s financial payment responsibility (ex. co-payments, co- insurance, deductibles or issues receipts ) .

M ay m anage cashier box or similar location , balances daily deposits , and prepares bank deposits according to company policies.

Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines .

Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up .

Manages medical records ( maintains , files/scans, prepares for schedule).

Ensures all correspondence is scanned and/or filed in timely manner.

Processes requests for medical records release and maintains appropriate logs , etc.

Performs all other related duties as assigned .

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.