Assistant Group Manager – HR Shared Services

 

The Assistant Manager – P&C Solutions Team is responsible for leading a team of HR Operations professionals to deliver high-quality, end-to-end employee lifecycle services across multiple countries. The role focuses on driving operational excellence, ensuring SLA and KPI adherence, coaching high-performing teams, supporting process improvements, and partnering with stakeholders to deliver a seamless employee experience while ensuring compliance with global standards and local regulations.

 

Key Responsibilities

• Lead HR Operations: Manage day-to-day delivery of end-to-end HR services, ensuring adherence to SLAs, KPIs, quality standards, and compliance requirements.
• People Leadership: Lead, coach, and develop a team of Team Leaders and HR Specialists, driving performance, engagement, capability building, and succession planning.
• Stakeholder Management: Partner with HR Business Partners, Centers of Excellence, and regional stakeholders to resolve operational issues and deliver exceptional employee experience.
• Operational Excellence: Drive continuous improvement initiatives, standardize processes, monitor service performance, and support automation and digital transformation projects.
• Governance & Compliance: Ensure data accuracy, policy adherence, audit readiness, labor law compliance, and effective risk management across HR operations.
• Performance Management: Track service metrics, identify trends, and drive corrective actions to achieve SLA, KPI, quality, and productivity targets
• Knowledge & Capability Development: Maintain process documentation and drive training, cross-skilling, and capability building across the team.
• Change & Transformation Support: Support HR transitions, system implementations, and process transformation initiatives to ensure smooth adoption and operational stability.

 

Key Requirements

• Bachelor's degree ; MBA/PGDM in Human Resources preferred
• 8–12 years of experience in HR Shared Services or HR Operations (specially managing employee lifecycle management) within a global organization preferably supporting Europe
• Experience in managing/supporting transitions/transformation is mandatory
• Minimum 3–5 years of people management experience leading HR Operations teams.
• Strong knowledge of end-to-end employee lifecycle processes, HR service delivery, SLA/KPI management, and continuous improvement.
• Experience supporting multi-country HR operations with strong stakeholder management and cross-cultural collaboration skills.
• Working knowledge of HR technologies such as Workday, ServiceNow, SAP, or Oracle HCM, with strong proficiency in Microsoft Office applications.
• Excellent analytical, problem-solving, communication, and change management skills, with the ability to lead teams in a fast-paced, matrix environment.

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• Additional information

WHAT DO WE HAVE FOR YOU

• A career transforming role that can step up your game
• A true immersion into leadership space ‘true head, heart & hand approach’
• Diverse yet cohesively working global teams to learn from
• A true sense of purpose in what you do
• A learning culture where we learn each day
• A place where you can truly belong, we are inclusive & warm