Senior Azure Engineer & Technical Customer Contact

We are seeking a Senior Azure Engineer & Technical Customer Contact to provide 3rd line support for Microsoft Azure and Microsoft infrastructure environments while acting as the primary technical contact for assigned customers.

This role combines hands-on infrastructure engineering with customer engagement, operational coordination, technical governance and continuous service improvement. You will work closely with service management, operational teams and customer stakeholders to ensure stable, secure and well-managed services.

Main Responsibilities

• Provide 3rd line support for Azure and Microsoft infrastructure environments.
• Investigate and resolve complex incidents, problems and escalations.
• Perform root cause analysis and implement permanent solutions.
• Lead infrastructure changes, upgrades, migrations and technical projects.
• Act as the primary technical point of contact for assigned customers.
• Participate in technical reviews, governance meetings and customer discussions.
• Coordinate technical activities related to incidents, changes and maintenance.
• Maintain technical documentation, operational procedures and infrastructure records.
• Support service quality, operational excellence and continuous improvement initiatives.
• Mentor and support engineers within the team.
• 5+ years of experience in infrastructure engineering or cloud operations.
• Strong hands-on experience with Microsoft Azure.
• Experience in Managed Services or enterprise support environments.
• Experience leading complex incidents and technical change activities.
• Experience working directly with customers and stakeholders.
• Knowledge of Azure infrastructure, networking, security and monitoring services.
• Experience with PowerShell and Azure automation tools.
• Experience with Windows Server, Active Directory, DNS, DHCP and hybrid cloud environments.
• Excellent written and spoken English.
• Strong communication, organization and stakeholder management skills.
• Microsoft Azure certifications (AZ-104, AZ-305, AZ-500 or equivalent).
• ITIL Foundation certification.
• Experience with enterprise ITSM platforms.
• Experience with AKS, Docker and containerized workloads.
• Experience with Azure DevOps, GitHub Actions and Git.
• Microsoft 365 integration experience.