Office Operations Manager

• 6-month contract to support and optimize the physical operations of our regional hub. In this
• project-based consulting role, you will be a key operational driver for maintaining a smooth,
• welcoming, and highly functional workspace.
• As a dedicated partner, you will focus on executing local vendor services, refining site
• processes, and supporting physical event setups. In this capacity, you will operate as a
• collaborative, peer-level partner alongside our existing onsite Places team members and
• interface with cross-functional departments—such as IT, physical security, and legal—to
• support local compliance, safety drills, and emergency preparedness.

Core Responsibilities

1. Janitorial & Porter Services Coordination

• Vendor Accountability & Daily Site Readiness: Serve as the primary onsite point of
• contact for external cleaning and porter service vendors, coordinating daily walkthroughs
• to ensure conference rooms, common areas, and community zones meet established
• quality and cleanliness standards.
• SLA Tracking: Monitor janitorial service deliverables against vendor service level
• agreements (SLAs) and escalate service gaps to the Regional Manager.

1. Workplace Process Improvements

• Operational Documentation: Produce and maintain comprehensive documentation for
• day-to-day local workplace operations to ensure operational consistency and business
• continuity.
• Workflow Efficiency: Assess and streamline site operational workflows, optimizing local
• ticketing procedures (e.g., Jira, ServiceNow) and inventory management to improve
• overall efficiency.
• AI Process Integration: Leverage AI tools and automation solutions to optimize daily
• administrative workflows, streamline ticketing processes, and accelerate documentation
• drafting.
• Space Optimization: Continually assess and optimize local space utilization to support
• hybrid work dynamics, seating configurations, and future workplace planning.
• ? Metrics & Reporting: Expand on existing workplace metrics, tracking and reporting on
• facilities ticket-resolution times, occupancy data, and service deliverables to support
• data-driven decision-making.

1. Onsite Event Coordination

• Local Event Logistics: Provide end-to-end operational support for onsite events, team
• onsite, executive visits, and cultural moments.
• Cross-Functional Alignment: Partner directly with the Global Events & Experiences team
• and designated local event Points of Contact (POCs) to handle seating configurations,
• catering setups, building access, and physical requirements for office gatherings.

Requirements

• Professional Experience: 5+ years of hands-on experience in facilities coordination,
• corporate operations, or premium hospitality services, preferably within a fast-paced
• corporate environment.
• Vendor & Project Skills: Strong background in coordinating external vendor services
• (specifically janitorial, facilities, or catering) and managing deliverables.
• Process Mindset: Proven ability to analyze physical operational setups, identify
• inefficiencies, and execute practical process improvements.
• Collaboration Style: Exceptional communication and interpersonal skills, with a track
• record of working effectively as a collaborative partner in peer-level team environments.
• Technical Proficiency: Comfortable using Google Workspace, workplace ticketing
• systems, event coordination tools, and modern AI productivity utilities.