Receptionist - Greencross Mortdale

Receptionist (Part-Time 30-35 Hours Per Week) | Greencross Vets Mortdale | Sydney, NSW

Be the person who makes every visit feel a little easier, a little warmer, and a lot more memorable.

At Greencross Mortdale, we know that exceptional client care starts at reception. As the first friendly face our clients see and the last person they speak to before leaving, our Reception Team plays a vital role in creating a welcoming, supportive experience for every pet and pet owner who walks through our doors.

We're looking for an experienced Receptionist to join our fantastic team in a part-time role (30-35 hours per week). This is an opportunity to become a true pillar of the clinic, building meaningful relationships with clients, supporting our clinical team, and making a genuine difference in the lives of pets and the people who love them.

If you're a people person who thrives in a busy environment, enjoys helping others, and takes pride in delivering outstanding customer service, we'd love to hear from you.

About Our Clinic

Greencross Mortdale is a busy and well-established 100% small animal practice, caring primarily for dogs and cats, along with the occasional pocket pet. With a loyal and long-standing client base, our team sees a diverse range of medical and surgical cases every day.

Our clinic is equipped with

• Digital X-ray and dental X-ray
• Ultrasound
• iM3 Elite dental suite
• Laser therapy machine
• Full in-house laboratory (CBC, electrolytes and biochemistry)
• Multi-parameter monitoring and blood pressure monitoring
• Separate dog, cat and isolation wards
• Fully equipped surgical suite

You'll be joining a supportive, collaborative team that genuinely enjoys working together and is committed to delivering exceptional patient and client care.

About the Role

• This is a part-time Receptionist position working approximately 30-35 hours per week.
• As the heart of the client experience, you'll play an important role in ensuring the clinic runs smoothly while creating positive experiences for our clients and their pets.

Your responsibilities will include

• Greeting clients and patients on arrival
• Answering phone calls and managing enquiries
• Booking appointments using our practice management system
• Processing payments and managing receipting
• Managing client emails and correspondence
• Preparing patient admission paperwork
• Completing banking and general administrative duties
• Assisting with patient triage (training provided)
• Providing general advice regarding vaccinations, nutrition, and parasite prevention
• Preparing estimates for elective procedures
• Supporting the veterinary and nursing teams with day-to-day clinic operations

This is a fast-paced, rewarding role where no two days are the same and where your customer service skills will truly shine.

About You

We're looking for someone who

• Has previous experience in a reception, administration, or customer service role
• Understands the importance of creating a positive first impression
• Enjoys building genuine relationships with clients
• Has experience working with animals (highly regarded but not essential)
• Is confident using computer systems and learning new software
• Has excellent organisational and time management skills
• Can manage competing priorities and remain calm under pressure
• Is reliable, accountable, and enjoys being part of a team
• Communicates clearly, professionally, and empathetically
• Takes initiative and enjoys helping others

• Most importantly, you're someone who genuinely cares about people and pets and enjoys creating exceptional client experiences every day.
• Why You'll Love Working at Mortdale

• A positive, engaged, and supportive team culture
• Strong focus on high-quality patient care and client service
• Well-structured rosters that ensure you get your breaks
• Exposure to diverse and interesting cases
• Opportunities to contribute ideas and help shape clinic initiatives
• A busy and rewarding environment where your skills are valued and utilised
• The chance to form lasting relationships with clients and their pets

Why Join Greencross?
As part of the Greencross network, you'll have access to a range of benefits designed to support your career, wellbeing, and professional growth, including:

• Ongoing training and development opportunities
• Career progression opportunities across a national network of veterinary clinics
• Access to a broad community of veterinary professionals and support teams
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, dining, entertainment, and more
• Confidential mental health and wellbeing support programs, including Employee Assistance Program services
• A genuine commitment to work-life balance
• The opportunity to be part of one of Australia's leading veterinary care networks

Why Live and Work in Mortdale?

Mortdale offers the perfect blend of convenience, community, and lifestyle.

Located just 25 minutes from Sydney CBD with excellent public transport links, Mortdale provides easy access to the city while maintaining the welcoming feel of a local community. The area is surrounded by cafés, restaurants, parks, and shopping precincts, making day-to-day life easy and enjoyable.

You'll also be close to the beautiful beaches and waterways of the St George region, including Brighton-Le-Sands, Dolls Point, and the Georges River. Whether you enjoy coastal walks, café culture, outdoor recreation, or simply spending weekends by the water, you'll find plenty to love about the area.

Mortdale offers the ideal balance of career opportunity, lifestyle, and accessibility, making it a fantastic place to build your veterinary career.

Apply Today

If you're looking for a role where you'll be valued, supported, and given the opportunity to make a genuine difference to pets, clients, and your team every day, we'd love to hear from you.

Join Greencross Mortdale and become the friendly face that helps make every visit a positive experience. 🐾