Client Onboarding Specialist

THE ROLE

You are the bridge between a customer signing and a customer succeeding.

This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.

If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.

THE COMPANY

A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend.

This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

What You Actually Do

• Own the customer journey from "paid" to "completing and renewing"
• Run structured kickoff calls and keep customers moving through milestones
• Spot early churn signals and execute saves before they escalate
• Bridge what Sales promised to what delivery can actually deliver
• Work within playbooks and flag what needs improving
• Manage a small number of concurrent accounts with consistency and care
• Communicate proactively — no customer should wonder what's happening next

You Will Probably Not Fit If

• You need a slow ramp and lots of hand-holding before taking ownership
• You measure success by tasks completed rather than outcomes delivered
• You struggle to hold a direct, confident conversation with a frustrated client
• You wait for direction rather than acting on what's in front of you

What You Bring

• 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership
• Strong verbal communication — polished, warm, and direct on camera
• Comfortable working async with a US/UK client base
• Organised enough to manage multiple accounts without dropping anything
• Coachable, hungry, and genuinely motivated by client outcomes

Benefits

• Independent Contractor Agreement
• Competitive base salary + performance bonus tied to onboarding outcomes you own
• Fully remote
• Direct line to senior onboarding leadership
• Growth track into broader CS or ops roles as the product line scales