[Tan Phu,HCM] Senior Business Analyst

• We are looking for a proactive and business-oriented Business Analyst to join Eurofins' Innovation team.
• In this role, you will support digital transformation initiatives by working closely with Business, Laboratory
• Operations, and IT teams to analyze business processes, gather requirements, and implement solutions for
• internally developed laboratory systems.
• You will contribute to global innovation projects such as chemST, chemIQ, and eLIMS, supporting Eurofins
• laboratories in Vietnam, Cambodia, Indonesia, and other assigned locations.
• This role is ideal for experienced Eurofins Laboratory Technicians who are passionate about technology,
• process improvement, and digital transformation. You will leverage your laboratory expertise to bridge
• business needs with IT solutions, supporting the implementation and enhancement of Eurofins' internally
• developed laboratory systems.

Trách nhiệm chính (Main Responsibilities)

• To bridge the gap between Business and IT by understanding operational needs, translating business
• requirements into functional specifications, and supporting the successful implementation of laboratory
• information system solutions.
• Trách nhiệm chung (General duties)

1. Business Analysis & Requirements Gathering

• Work closely with Business, Laboratory Operations, and IT teams to understand business

processes and operational requirements.

• Gather, analyze, document, and validate business and functional requirements for innovation

projects.

• Prepare user requirements, functional specifications, and backlog items for development teams.
• Ensure requirements are reviewed and approved by relevant stakeholders before implementation.

1. Solution Design & Project Coordination

• Collaborate with IT teams and interfacing application owners to define system integration requirements. · Participate in solution discussions to ensure proposed designs meet business needs.
• Support backlog refinement and clarify requirements throughout the development lifecycle.
• Act as the primary contact between business users and development teams during project execution.

1. Testing & User Acceptance

• Coordinate functional testing activities and verify that delivered solutions meet business requirements.
• Support User Acceptance Testing (UAT) by working closely with business users and technical teams.
• Ensure identified issues are properly documented, tracked, and resolved before Go-Live.

1. Change Request & Continuous Improvement

• Serve as the first point of contact for change requests from key users.
• Assess business impact, risks, and benefits of proposed changes.
• Support continuous improvement initiatives by identifying opportunities to enhance business processes and system usability.

1. Documentation & User Support

• Prepare functional documentation, user guides, and process documentation as required.
• Support end users in understanding system functionality and business processes.
• Contribute to knowledge sharing and documentation for innovation projects.

1. Other Responsibilities · Perform other duties assigned by the direct manager.

Kinh nghiệm (Experiences)

• Minimum 3–5 years of experience as a Laboratory Technician within Eurofins is required.
• Strong understanding of Eurofins laboratory operations, testing workflows, and internal business processes.
• Hands-on experience working with laboratory information systems (e.g. EURIS, eLIMS) or other internal operational systems is highly preferred.
• Experience participating in system implementation, process improvement, or digital transformation initiatives is an advantage.
• Previous experience working closely with cross-functional teams and supporting business process changes is preferred.

•  
• Trình độ học vấn, chuyên ngành (Education Background, Major): Bachelor's Degree in Computer
• Science, Information Systems, Business Information Systems, Software Engineering, or Chemistry,
• Chemical Engineering, Materials Science, Textile Engineering, Polymer Science, Consumer Product
• Testing, Mechanical Engineering, Environmental Science, or other related Eurofins scientific or
• engineering disciplines.
• Trình độ ngoại ngữ (Foreign Languages Skills): English fluent (working language)
• Khác (Others)
• Personal skills

• Good communication skill in English (speaking, listening, writing and reading)
• Excellent planning, organizational, and time management skills
• Great ability to listen and learn.
• Curiosity and open-mindedness
• Focused on customer satisfaction
• Working together with other team members to ensure high quality of delivered solutions
• Ensuring good practices and high-quality standards are in place
• Adaptable to work on new technologies and quick learnability

Qualifications and knowledge

• Knowledge of Agile process and principles is an advantage
• Familiar with MS 365 application (MS office, PowerApps, Sharepoint…)

IT Technologies you need to learn to adapt this job

• Python
• SQL
• Power BI
• Benefit:  At Eurofins, we offer a well-balanced benefits package include:

Compensation & Financial Stability

• 100% salary during probation
• Full Social Insurance coverage from day one
• 13th-month salary
• Performance-based bonus (applicable for Sales roles)
• Well-being & Healthcare
• Meal allowance
• Milk allowance
• Comprehensive healthcare insurance (applied after probation; extended to family members depending on level)
• Annual health check-up
• Time Off & Work-Life Balance
• Standard working schedule: Monday to Friday, 8am to 5pm  (Note: Lab shifts may vary based on operations requirements)
• 14–16 days of annual leave per year
• One additional day off and a gift card during your birthday month