Payment Specialist

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.

We are seeking a detail-oriented professional to join our team as a Payment Specialist (Driver Pay & Settlements). In this role, you will ensure drivers are paid accurately and on time, assist with payment inquiries, and help resolve discrepancies—playing a critical role in keeping our operations running smoothly.

This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

What’s In It For You

• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Professional Growth – Opportunities to expand your knowledge in credit analysis, financial review, and risk management

Essential Job Functions

• Driver Communication: Manage a high volume of incoming calls from drivers.
• Data Management: Accurately and efficiently perform data entry tasks while handling call inquiries.
• Settlement Processing: Ensure the accuracy of truck pay settlements and expedite disbursement mail in accordance with company guidelines.
• Discrepancy Resolution: Investigate and resolve payment discrepancies by conducting thorough research to identify root causes.
• Payment Inquiries: Respond promptly and professionally to driver inquiries regarding payment status and disposition.
• Fuel Card Assistance: Provide guidance and assistance to drivers regarding fuel card inquiries.
• Record Maintenance: Maintain organized records by accurately filing terminated driver information.
• Receivable Processing: Process receivables when a driver has been overpaid.

Essential Skills and Experience

• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.

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• Knowledge of accounting systems and procedures.

• Ability to handle high-pressure situations with professionalism.
• Proficiency in data entry and office software applications.
• Ability to work independently and as part of a team.

Education Requirements: High School Diploma or equivalent.

May be subject to the following screening requirements: Drug Screen and Criminal Background Check

Equal Employment Opportunity: We are an Equal Opportunity Employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.