RECEPTIONIST

SUMMARY

Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for respectfully meeting and greeting all visitors to the residence and directing them to the appropriate person/ area. Directs all incoming telephone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc.

ESSENTIAL JOB FUNCTIONS

The responsibilities of the Receptionist include but are not limited to the following

• 1.Perform all duties and responsibilities with a positive attitude.
• 2.Handle incoming telephone calls in a professional and courteous manner and directs themaccordingly.
• 3.Greet guests and visitors in a professional and courteous manner and directs them accordingly.
• 4.File correspondence.
• 5.Sort mail.
• 6.Assure the menus are properly posted.
• 7.Assure the bulletin boards do not contain out-dated materials.
• 8.Type correspondence as needed.
• 9.Coordinate front desk activities.
• 10.Maintain the front desk in a neat and orderly manner.
• 11.Respond to emergency situations by contacting appropriate party; 911, fire department, police, etc.
• 12.Attend required in-service training sessions and orientations.
• 13.Respond to resident’s needs.

EQUIPMENT TO OPERATE AND PERFORM ESSENTIAL FUNCTIONS

1.Telephone / Reception switchboard2.Copier3.Computer

Requirements

QUALIFICATION STANDARDS

a.Knowledge, Skills, and Abilities: Must have knowledge of basic telephone reception systemsand techniques. The ability to handle all incoming telephone calls and visitors in a pleasant andcourteous manner, provide clerical support and represent the residence in a professionalmanner. The ability to respond calmly to emergency situations is essential. The ability tocommunicate in English both orally and in writing is essential. May require some lifting,bending, stretching and stooping.

b.Education: A high school diploma or GED is preferred.

c.Experience: Requires six months to one-year prior reception experience in an officeenvironment. Typing or word processing experience is preferred.

d.Certificates/ Licenses: None required.