Customer Service Representative

Castolin Eutectic is a global player in the market of surface protection applications and solutions. Together with our customers, we contribute tomorrow’s solutions to help solve performance-degrading problems common to industry.

We are looking for a Customer Service Representative to join our team.

The CSR is responsible for daily interactions with our customers responding efficiently and effectively to answer inquiries and solve any issues that may arise.

In this role, you’ll

• Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status and other inquiries.
• Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s, initiating customer complaint forms, processing billing corrections, researching and resolving freight claims shipping errors.
• Receive and enter orders accurately and in a timely manner and send out order acknowledgements.
• Maintain order status and inform customers or TSRs if any issues arise.
• Ensure paperwork pertinent to each order is contained in appropriate folders.
• Prepare international freight documents.
• Work with a variety of freight forwarders to ensure timely deliveries.