Technician, store system support TAMS

We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be

• Respond to requests or questions referred to the store support group,
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

To join our team, you need, among other things

• Degree in computer science and a minimum of 1 year of experience in IT user support
• Knowledge of product management and store operations
• Bilingual in French and English, both spoken and written, as you will be working closely with colleagues and clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.