Customer Success Manager

About You

• Strategic & Customer-Centric: You possess a genuine passion for driving customer

outcomes and maximizing value, deeply aligning with their business objectives.

• Proactive Problem-Solver: You are skilled at analyzing customer behavior and data to

• identify risk and growth opportunities, proactively diagnosing complex issues, and
• creating strategic solutions.

• Adaptable & Influential: You are comfortable in a dynamic, fast-paced environment and

eager to quickly master new technology and features, including the Thrive 2.0 platform.

• Communicator: You have excellent written communication and interpersonal skills, and

an ability to influence key stakeholders.

Why you’ll love it here

• Impact & Growth: You will have a major impact, contributing directly to the success of

• our customers and our business. We offer the agility of a startup with the stability of a
• larger, established company (part of True).

• Professional Development: Learning is an important part of our culture, and we offer

educational reimbursement for continuing education.

• Comprehensive Benefits: We offer a competitive salary and a robust benefits package,

• including medical/dental/vision insurance, Health Savings Account with employer
• contribution, 401(k) plan with company matching, FSA, and commuter benefits.

• Work Environment: We foster a supportive, inclusive environment, offering comforts

• like always-stocked snacks and beverages, relaxed dress code, sit/stand desks, and
• MacBook Pros.
• This is a full-time position. You may choose to work in our office or work remotely from a home
• office, but you must be authorized to work in the U.S. and operate a normal 8 hour working
• day between the hours of 8am and 8pm EST.
• Candidates must be available to participate in an in-person interview as part of the selection
• process. This role requires finalists to meet onsite with key stakeholders to support a thorough
• evaluation of experience, qualifications, and overall fit for the position. Flexibility to travel to one
• of our office locations for this stage of the interview process is required.

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, Client Relations, or a

customer-facing SaaS role

• Strong ability to build and maintain long-term client relationships with key stakeholders and

decision makers

• Experience analyzing customer usage data, identifying trends, and recommending solutions

to improve engagement and retention

• Excellent written and verbal communication skills with the ability to conduct business

reviews and present recommendations clearly

• Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic

environment

• Strong problem-solving and troubleshooting skills with the ability to identify root causes and

deliver effective solutions

• Comfortable learning new technologies, software platforms, and product features quickly
• Demonstrated ability to identify opportunities for account growth, upselling, and expanded

services

• Highly organized, detail-oriented, and customer-focused with a passion for helping clients

succeed

• Experience working with CRM, TRM, ATS, or SaaS platforms preferred
• Bachelor’s degree preferred